Shipping & Returns

All items are Made-To-Order and take about 7 business days to complete before shipping.

We take great care in crafting and packaging our jewelry, but if your order arrives damaged, we’re here to help!

Reporting a Damaged Item: Please email us or contact us here within 7 days of the delivery date.
Proof of Damage: Photos of the damaged item are strongly required to process your request.
Resolution: We offer replacements or repairs only—no refunds or store credit at this time.
Shipping Costs: We will cover the shipping costs for returning a damaged item.
Exclusions: Our policy does not cover normal wear and tear or damage caused by improper care (e.g., exposure to water, perfumes, or rough handling).

We want you to love your Perennial Peaces jewelry! If you’re not satisfied, we offer exchanges under the following conditions:

Eligible Items: All non-custom jewelry can be exchanged, even if opened.
Return Request Window: Email us at [your email] within 7 days of the delivery date to request an exchange.
No Refunds or Store Credit: We only offer exchanges at this time.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item is damaged.
Final Sale Items: Custom pieces and sale items are non-returnable and non-exchangeable.
Processing Time: Exchanges are processed within 7-14 days of receiving the returned item.
Wholesale Orders: All wholesale sales are final—they are not eligible for exchanges, returns, refunds, or store credit.
For any questions or to initiate a request, please contact us at [your email].